Soft skills are the new survival skills. Soft skills are the new survival skills. In today’s business economy, there is no such thing as soft skills. I think the very description, soft skills, minimizes the value and importance of developing solid customer service competencies that are rooted in emotional intelligence. These two factors are the […]
Author: Stella Payton
Meaningful Work
Not long ago an associate was sharing the story of a difficult season one of her coworkers had experienced. She had been diagnosed with breast cancer and was wondering how she was going to make it through all of the treatments required to come out of that experience with a whole healed body that is […]
Values and Personal Power
The Customer Service Academy is not just about helping a student get a job. It’s about helping a students understand that when you have values, you have access to personal power. When you have personal power, you have access to vision! And when you have a vision you have the capacity to create a world […]